Peloton: The Poster Child of Intentional Customer Attention

peloton exceptional customer experience and attentionCreate an Exceptional Customer Experience with Intentional Attention

If you follow me on Instagram, you know I’m obsessed with Peloton. What’s a Peloton, you ask? It’s basically a bike that goes nowhere. It is also a case study in my book, Attention Pays.

 

John Foley, the CEO, …

Continue reading →

Neen James Share Attention Pays Strategies with Virtuoso Travel

ProfessionalsWe are facing an attention deficit crisis within our businesses today. Professionals are feeling overtired, overwhelmed and overstressed. Everyone is trying to accomplish a productive day of work while facing a barrage of never-ending interruptions and distractions.

 

Before our time together in Las Vegas, I wanted to take a …

Continue reading →

Pay Attention to Peer Departments

support peer departments What are you doing to pay attention to other departments? That’s right. In today’s organizations, we have so many different business models, we have matrix organizations. Whereas a leader you might have virtual relationships with you, that don’t have a direct line to you but maybe they have responsibilities that …

Continue reading →

Book Review: Pay Attention to ‘A Friend of a Friend’ by David Burkus

friend of a friend david burkusI have always believed attention is about connection.

 

Networking is connecting.

 

David has shared powerful advice in a more meaningful and intentional way and I love how he backs up his social science with practical, implementable strategies to leverage our networks.

 

His differences between weak, dormant and

Continue reading →

Pay Attention to Support Staff

employees talent behind the scenes employees support staffGiving Behind-the-Scenes Staff the Attention they Deserve.

 

What’s your commitment to your staff? Are you giving your support staff of employees who are behind the scenes as much attention and recognition they deserve? I’d like to give you five ways that you can pay even better attention to your …

Continue reading →

Put Your Phone Down – WARNING: Attention Fireworks Rant Ahead

fireworks rantIf you know anything about me, you will know my most favorite thing in the world, besides my honey, is fireworks. I mean I love them, I’m totally captivated by them.

 

And what you may also know about me is as an Australian, the only night that I get …

Continue reading →

Pay Attention and Create Exceptional Experiences for Customers

customer review retention happiness loyalty satisfactionWith Exceptional Attention to Detail

Do your customers know how important they are to you? And when I use the word customer I’m talking about your clients, patients, members,  students, team members, whatever word you use to describe them, let’s use the word customers today. How are you paying professional …

Continue reading →

Australia is Calling. Answer the Call for Rest and Recovery

recovery rest focus vacationYou know I’m Australian. I’m also a US citizen. My entire family is in Australia. My honey and I moved here many, many, many years ago and I still call Australia home, and I call the US home as well.

 

I think it’s important to share this message about …

Continue reading →

Pay Attention to Your Marketing Content and Strategies

content marketing world 2018 cleveland ohio

Content Marketing World is the largest content marketing event on the planet. Now in its 8th year, CMWorld will attract almost 4,000 attendees from over 50 countries to Cleveland, Ohio.

 

CMWorld works to achieve the mission of the Content Marketing Institute – simply to advance the practice of content …

Continue reading →

Increase Summer Focus by Embracing Intentional Distractions

summer focus distractions productivity work flexible Boost productivity by embracing distractions.

 

Have you ever considered having summer hours? In my small business, we have summer hours that start in June and go all the way to the end of August. Well, what does that mean? It simply means we finish early on a Friday afternoon.…

Continue reading →