Create an Exceptional Customer Experience with Intentional Attention
If you follow me on Instagram, you know I’m obsessed with Peloton. What’s a Peloton, you ask? It’s basically a bike that goes nowhere. It is also a case study in my book, Attention Pays.
We are facing an attention deficit crisis within our businesses today. Professionals are feeling overtired, overwhelmed and overstressed. Everyone is trying to accomplish a productive day of work while facing a barrage of never-ending interruptions and distractions.
Before our time together in Las Vegas, I wanted to take a …
What are you doing to pay attention to other departments? That’s right. In today’s organizations, we have so many different business models, we have matrix organizations. Whereas a leader you might have virtual relationships with you, that don’t have a direct line to you but maybe they have responsibilities that …
I have always believed attention is about connection.
Networking is connecting.
David has shared powerful advice in a more meaningful and intentional way and I love how he backs up his social science with practical, implementable strategies to leverage our networks.
His differences between weak, dormant and
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Giving Behind-the-Scenes Staff the Attention they Deserve.
What’s your commitment to your staff? Are you giving your support staff of employees who are behind the scenes as much attention and recognition they deserve? I’d like to give you five ways that you can pay even better attention to your …
If you know anything about me, you will know my most favorite thing in the world, besides my honey, is fireworks. I mean I love them, I’m totally captivated by them.
And what you may also know about me is as an Australian, the only night that I get …
With Exceptional Attention to Detail
Do your customers know how important they are to you? And when I use the word customer I’m talking about your clients, patients, members, students, team members, whatever word you use to describe them, let’s use the word customers today. How are you paying professional …
You know I’m Australian. I’m also a US citizen. My entire family is in Australia. My honey and I moved here many, many, many years ago and I still call Australia home, and I call the US home as well.
I think it’s important to share this message about …
Content Marketing World is the largest content marketing event on the planet. Now in its 8th year, CMWorld will attract almost 4,000 attendees from over 50 countries to Cleveland, Ohio.
CMWorld works to achieve the mission of the Content Marketing Institute – simply to advance the practice of content …
Boost productivity by embracing distractions.
Have you ever considered having summer hours? In my small business, we have summer hours that start in June and go all the way to the end of August. Well, what does that mean? It simply means we finish early on a Friday afternoon.…
