Pay Attention and Create Exceptional Experiences for Customers

customer review retention happiness loyalty satisfactionWith Exceptional Attention to Detail

Do your customers know how important they are to you? And when I use the word customer I’m talking about your clients, patients, members,  students, team members, whatever word you use to describe them, let’s use the word customers today. How are you paying professional …

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Australia is Calling. Answer the Call for Rest and Recovery

recovery rest focus vacationYou know I’m Australian. I’m also a US citizen. My entire family is in Australia. My honey and I moved here many, many, many years ago and I still call Australia home, and I call the US home as well.

 

I think it’s important to share this message about …

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Pay Attention to Your Marketing Content and Strategies

content marketing world 2018 cleveland ohio

Content Marketing World is the largest content marketing event on the planet. Now in its 8th year, CMWorld will attract almost 4,000 attendees from over 50 countries to Cleveland, Ohio.

 

CMWorld works to achieve the mission of the Content Marketing Institute – simply to advance the practice of content …

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Increase Summer Focus by Embracing Intentional Distractions

summer focus distractions productivity work flexible Boost productivity by embracing distractions.

 

Have you ever considered having summer hours? In my small business, we have summer hours that start in June and go all the way to the end of August. Well, what does that mean? It simply means we finish early on a Friday afternoon.…

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Pay Attention in a Matrix Organization to Achieve Results

How can you GET and KEEP People’s Attention in a Matrix Organization to Achieve Results?

Matrix organizations are tough. They force leaders to work cross-functionally, across geographies and across business departments. Successful matrix management requires self-awareness, tenacity, patience and intentional attention.

 

If leaders want to shine in this environment, …

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Pay Attention to your Audience: Stand in Service as their Speaker

joey coleman michael port steal the show podcast

I loved this Steal the Show podcast episode with Michael Port and Joey Coleman as they discuss the first 100 days as a professional speaker. This delightful, insightful podcast was created to inspire speakers to inspire their audience. They focus on how to pay attention to the audience’s needs and …

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Book Review: Crisis Ready by Melissa Agnes

Crisis Ready: Building an Invincible Brand in an Uncertain World by Melissa AgnesNo matter your level of security, due diligence, or control, the reality is that we live in uncertain times. Organizations are prone to a multitude of risks that can attack from every angle. And yet the greatest exposure does not lie within these risks. Rather, it lies in having a …

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Commit to Clients and Customers

pay attention to clients and customersConsider the amount of money that goes into acquiring a new customer. Paying sales professionals, product development, marketing, advertising, media, the list is endless. Many of our business costs are associated to attract new customers for the sake of our business growth.

 

Imagine if companies spent as much attention …

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Book Recommendation: The Go-Giver Influencer by Bob Burg

the go giver influencer by bob burgThe Go-Giver Influencer is a story about two young, ambitious businesspeople: Gillian Waters, the chief buyer for Smith & Banks, a midsized company that operates a national chain of pet accessory stores; and Jackson Hill, the founder of Angels Clothed in Fur, a small but growing manufacturer of all-natural pet …

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Retain Talent: Pay Attention to Employees

Retain talent employeesThink back through your career and recall the best boss you’ve ever had. What made them so special and unique?

 

Chances are better than not, they gave you authentic, frequent and personalized attention. Whether it was support for a project you were working or inquiries into your goals and …

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