Peloton: The Poster Child of Intentional Customer Attention

peloton exceptional customer experience and attentionCreate an Exceptional Customer Experience with Intentional Attention

If you follow me on Instagram, you know I’m obsessed with Peloton. What’s a Peloton, you ask? It’s basically a bike that goes nowhere. It is also a case study in my book, Attention Pays.


John Foley, the CEO, …

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Our Addiction to Social Media

social mediaApps and social media are stealing our attention. We have become obsessed with likes, retweets, and finding the perfect gif response to post.

We miss the amazing play or moment at the concert because we are updating our Instagram.

We miss the bus because we are enthralled with the latest …

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Creating a ‘Library Hotel Experience’ – The Difference is the ATTENTION to DETAILS

I love to travel. That’s not a secret. I also like to travel like a brat. Also, not a secret.


Recently I surprised one of my dearest friends Lesley with a trip to New York City. She’s a professor at Elon University and previously taught students to read. Her …

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Pay Attention to What’s Killing Productivity

killing productivity

Distractions. They’re everywhere. And for a lot of employers – they are killing productivity. A study done recently by CareerBuilder shared the top productivity roadblocks in the workplace.




  1. Cellphones/texting
  2. The Internet
  3. Gossip
  4. Social media
  5. Email
  6. Co-workers dropping by
  7. Meetings
  8. Smoke breaks/snack breaks
  9. Noisy co-workers
  10. Sitting in a

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Finish Strong! The IMPORTANCE of Paying Attention to Yourself!

finish strong year goalsDid you blink?  If you’re like most of us, it may feel that way.  How it got to be the fourth quarter with the bulk of the year behind us already (again) is mind boggling – right?  And your planning for next year’s events is in full swing! Remember all …

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5 Ways to Give Attention on Facebook

Facebook and Social Media ManagementLove it or hate it (and depending on the day, I move between both of these emotions…) Facebook is a way to show people attention.

I admit sometimes it often drives me crazy… some posts are so bad, I can’t help myself and still read and sometimes I see posts …

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How to Stay Relevant and Current in Changing Times

Stay Relevant modelIt seems one of the biggest challenges for leaders today is how to remain current and relevant in such changing times.

More than 3,000 books are published daily (and I am not talking electronic books), and there are more text messages sent and received on a daily basis than there …

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Do You Suffer Facebook Fatigue?

I do! I don’t need to feed my crazy by reading other people’s crazy.

Managing Facebook Social Media

We’ve lost count of how many times I’ve wanted to delete my Facebook account.

Not sure if it’s just when I’m overtired, or someone says something that drives me crazy … But there have been many …

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Outsource Execution – Not Strategy

outsource consultants hireOutsourcing is productive.

Leveraging systems is productive.

Creating templates is productive.

Repeatedly reinventing systems, process and procedures… nope.. not productive (obviously).


I advocate for outsourcing systems and NOT strategy. As a busy leader, do you find yourself with more responsibilities and projects than you feel you have time in …

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Are you Blab-ing? Check out this new platform…

TEMPLATE Neen BlabBlab is a new platform that is a game changer for Thought Leaders wanting to share their ideas and build community.

Periscope has become really popular and it’s fun, however to me it feels one sided (just you sharing with the world)… Blab is about community.

Periscope build a tribe …

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